Samsung service horrible beware don"t buy !

Complaint by
Bandana Khandelwal
Location: 
Nagpur
State: 
Maharashtra

My washing machine had a very small problem of "drain Assembly'" replacement. The Engineer came told part will be replaced in 5 days. My complain no (To customer care) is 8433641918 on September 7, 2015.

I Contacted the Customer care, wrote to Samsung Executive Mr. Kartik, spoke on live chat to Mr. Atif & Akash & guess what they gave a stereo type answer" part has has been ordered & will be replaced when it reaches the service center". These people want us to believe that to transfer parts in bulk it takes 10-15 days, as courier & fast services are not available in India!

Actually its I think its we customers mistake that we buy from korean companies like "Samsung" we need to by-coot them, their products should not be bought, then only they learn a lesson. When they want to sell products they make all promises of good SERVICE but their after sale service is absolute ZERO.