Naaptol is running a scam online shop
This is to bring to everyone's notice the type of scam website www.naaptol.com is. I placed an order for Boss smart 630 mobile phone valued for 4000 Rs. I paid money through my Axis Bank internet banking and I got a confirmation that the phone will be shipped as soon as the payment is cleared by the bank.
And when the product came it had a very shoddy kind of packing with no instruction book and above all it was defective. The power button on the mobile phone was working very erratically, that made the phone quite unusable. I called the customer care immediately and informed about the defective phone and also raised a complaint online. Customer support executive assured that the product would be replaced soon. I send back the phone and since then twenty days have passed and I have tried calling them, but it’s very difficult to reach them. I even emailed them several times but there was no reply from the support staff. I guess I have lost my 4000 Rs to these scamesters.
I am not going to use this online shop for any kind of shopping as they had a complete lack of communication and customer service follow through - very disappointing service. Online shopping is really a big headache in India and I suggest to all, kindly take out some time and go out buying things... rather than buying from naaptol.com
In the meantime I have ordered an item online from US, and it has arrived already as shown on the website without any type of damage or defect!! That shows how far Indian online shops have to go, to catch up with US companies in professionalism and customer satisfaction.