Naaptol is running a scam online shop

Complaint by

This is to bring to everyone's notice the type of scam website is. I placed an order for Boss smart 630 mobile phone valued for 4000 Rs. I paid money through my Axis Bank internet banking and I got a confirmation that the phone will be shipped as soon as the payment is cleared by the bank.

And when the product came it had a very shoddy kind of packing with no instruction book and above all it was defective. The power button on the mobile phone was working very erratically, that made the phone quite unusable. I called the customer care immediately and informed about the defective phone and also raised a complaint online. Customer support executive assured that the product would be replaced soon. I send back the phone and since then twenty days have passed and I have tried calling them, but it’s very difficult to reach them. I even emailed them several times but there was no reply from the support staff. I guess I have lost my 4000 Rs to these scamesters.

I am not going to use this online shop for any kind of shopping as they had a complete lack of communication and customer service follow through - very disappointing service. Online shopping is really a big headache in India and I suggest to all, kindly take out some time and go out buying things... rather than buying from

In the meantime I have ordered an item online from US, and it has arrived already as shown on the website without any type of damage or defect!! That shows how far Indian online shops have to go, to catch up with US companies in professionalism and customer satisfaction.


ahmed replied on

I read in the newspaper about blackberry being sold at 7000, as i was itching to buy a blackberry i called up in the number. As i myself work in a call center, the whole conversation sounded a bit scam to so i decided to google it, then i was directed to this forum thanks for your comments. It certainly saved my 7000 buck. We should order and when they come with the product and ask to pay, simply say that this is not what you ordered and sent then back. Hope doing this will stop them from scamming people.

VijayKumar replied on

Naaptol is useless. People don't believe on it, all are chor market goods. No value for money with Naaptol.

Boss630 replied on

I bought BOSS SMART 630 mobile, the mobile's feature is totally difficult and useless. Naaptol is one of fraud company. Don't buy any product at

BlackberryStorm replied on

These guys are doing scam with such a nice publicity... that's interesting. I ordered a Blackberry Storm for 10k bucks and after one week 5 different people from 5 different places with 5 different mobiles came and even one of the guy told me sir your delivery for phone and your order was cash on delivery so pay me 10k+259 for shipping. I told him let me check the cell phone first then he start barging me that sir you are breaking the rule, first you have to pay. These all are the suckers. don't believe them guys.

Danish replied on

I had purchase a VOX IE7 Full Touch Screen Slide mobile phone bearing order no 2219784 dated 09.08.11 through your official website. The said consignment was delivered to me at my address on 20.08.11. But when I had opened the consignment, every thing seems to be fine except the microphone (i.e I can hear the voice of the caller but the caller can’t hear my voice).

When I discussed the above problem with your company representative on your customer care no 09223516148, they advised me to return the said mobile and also assured me about refund of my invested money including shipping charges of both side.

Urvashi replied on

Naaptol people are jerks. They send me a china made phone BLOCKBERY i instead ordered a Blackberry Storm. DO NOT TRADE WITH THEM AT ALL.. They took 9,200 Rs from me, in cash on delivery process.

1. they will give you defective or mostly Local Product.
2. they tell they will replace it and ask you to post it back.
3. then you loose your money and even the local china made product.
4. They will neither respond to your calls or mails

And i am gonna sue them legally...
Got registered my complaint in Consumer forum .
Even have appointed a lawyer for it.
i wont let them make fool of other people.

Anonymous replied on

Naaptol is cheating the innocent Indian consumer by dumping fake Chinese products which are most of the time defective and damaged, i am one of the thousands of consumers,whose hard earned money is lost in this FRAUD company.

They have done lot of research about the average Indians mentality about shopping.
Indian consumer is new to online shopping, and these NAAPTOL guys are CASHING on this innocence of Indians. Shame on them.. they are nothing less than CRIMINALS..

ravi.axtell replied on

Naaptol is Big scam. Either they won't deliver the product or deliver fake quality product. They deliver something different & worst quality than it's being shown on their website. Govt must need to take some strict action against them.

Public should also be aware of these scammers who are looting public's hard earned money.

Venkat replied on

You can easily order products from websites like flipkart and snapdeal.They have a great record and now Amazon is available in India as well.

Durgesh Nishad replied on

This company is pure froud, which product it shown me & i ordered they were not send me that product. It is induction heater which is corrupt.