Faulty BSNL landline & broadband service

Complaint by
Rufus Dias

My landline & broadband has been faulty since March 2011. My BSNL landline no is - 020-26137666 and I have complained a number of times about the same.

But there has been no response from BSNL office. Once at their office I was told that the person looking after Sachapir st, Pune had retired and the other attendant was extremely busy.

The problem I am facing is that there is a big hum & static on the line whereby I cannot hear. The same if we phone by mistake on the landline.

The telephone lines in the junction box are like a big nest of fine wires with lots of joints. My line itself has more than 3 joints before it reaches the landline Phone.

I am surprised till date no one has attended the fault, although I have been paying the telephone bills regularly. I am told that other members of our Meher Apts. Co-operative Housing Society Ltd, are facing the same problem.

In view of the above I would request you to urgently repair the landline phone, failing which I would go to consumer court for refund of telephone charges since March 2011.

Thanking you,
Rufus Dias
Pune - 411001