Poor service by Samsung authorized service center
I have purchased a Samsung mobile having its model no:C3510 and its imei no:358650031771637 on dated:03-10-2010 from Roshni enterprises, Bengaluru.
A few days ago I have got a problem in functions of its touch screen, so went to an authorized service centre of Samsung to claim for repair against warranty. I have handed over the cell to the said service centre staff on: 21-06-2011 by 10.34 am. I was told to get back my cell within 48 hours but I am sorry to say that till date 27-06-2011 by 1.30pm I have not got my cell from the said service centre of Samsung, apart from it whenever I have tried to contact them, asking about my cell,they are neither cooperating me nor can able to say, about surety to give back my cell with rectifying the problem.
Sir, the said service center has committed to give me my Samsung C3510 after necessary repairs with in 48 hours, but after almost 7 days passed & have not got my cell. I have tried to talk with concerned authority of that service centre, but sorry to say either they disconnect the phone or talk with me in a harsh voice.
I am requesting to your goodself considering it as a priority one & rights of a consumer do kindly initiate necessary disciplinary action against the said service center,so that I can get back my cell with repair & the rights of a consumer can be saved. Requesting your prompt action soonest possible.
with thanks & best regards